StandFast Studios / GridMode
Privacy policy
Your photos stay on your computer. Here is what we do collect, why, and who else handles it.
Last updated October 8, 2026
Who this policy covers
This policy describes how StandFast Studios (“we”) handles information connected with the GridMode app, your GridMode account, this website, and customer support. For privacy questions or requests, open a support ticket from your account or contact info@standfaststudios.com.
Your photo library stays on your computer
GridMode reads the folders you choose and processes photos on your computer. It stores settings, a library index, photo metadata, and cached thumbnails in its local app data folder. Metadata can include filenames, folder paths, capture dates, camera details, and GPS coordinates embedded in your photos. None of this, and none of your photos, is sent to us. GridMode does not claim ownership of your photos.
License checks from the app
When you activate a license, and every few days afterward when you are online, GridMode contacts our license server. It sends your license key, a random installation identifier created when you first open the app, the app version, and your operating system (Windows or macOS). We store, for each activated computer, a label such as “GridMode · Windows · a1b2c3” made from those details, plus when it was activated and last checked in. The app does not send your computer’s name, your user name, or any hardware identifier. Your IP address reaches the server with each request; it is used to limit abuse and may appear in server logs. During the free trial, GridMode does not contact the license server; the trial is tracked on your computer.
Your account
Your account is created when you buy or receive a license. It holds your email address, your name if you gave one at checkout or one was given with a gift license, your license keys (stored encrypted), the computers using them, your orders, and your support tickets. You sign in with a one-time link sent to your email; links expire after 15 minutes. While you are signed in, we keep a record of the session, including the IP address and browser it was created from, so sign-ins can be secured and ended. We also keep a log of changes to licenses and orders, such as activations, refunds, and actions taken by our staff.
Purchases and payments
Payments are processed by Stripe. When you buy GridMode, you enter your payment details on Stripe’s checkout page; Stripe handles them under its privacy policy, and we never receive or store your full card number. Stripe also collects your billing address where it’s needed to calculate tax. We receive and keep your email address, name, the amount and tax charged, the payment status, any refund, and Stripe’s reference numbers. We use these to issue your license, provide invoices, process refunds, handle payment disputes, and keep the business and tax records the law requires.
We send emails about your account: your license key, sign-in links, and support replies. They are delivered by Brevo, which processes your email address and the message content for delivery under its privacy policy. Brevo may record delivery and whether an email was opened or a link was clicked. Stripe may also email you a receipt or invoice for your payment. We do not send marketing email.
Support
When you open a support ticket, we keep the topic, your messages, our replies, and which license it relates to, as part of your account. Please leave out private information that is not needed for your request, and never send passwords or full card details.
Website visits and cookies
Serving and securing this website involves processing technical request information such as IP addresses, requested URLs, browser information, and request times, which may be kept briefly in server logs. The download page asks GitHub for the latest release, and installers and app updates are downloaded from GitHub; see GitHub’s privacy statement. This website sets one cookie, only when you sign in, to keep you signed in; it is necessary for your account to work. Stripe’s checkout page sets its own cookies on Stripe’s website. We do not use advertising cookies, trackers, or analytics scripts.
Who receives information
We use the information above to provide GridMode, your licenses, your account, and support; to protect the service from fraud and abuse; and to meet legal obligations. Where a legal basis is required, these uses rely on performing our contract with you, our legitimate interests in security and support, or legal obligations. Stripe (payments), Brevo (email), GitHub (downloads), and our hosting and network providers handle information only for these purposes. Information may also be disclosed when legally required. We do not sell your personal information or use it for targeted advertising.
Retention and security
Local app data stays on your computer until you clear or remove it; removing the app may not remove all app data. Account, license, and computer records are kept while your account exists. Order, invoice, and refund records are kept as long as tax and accounting laws require, which can be several years. Sign-in sessions end after 30 days. Our database is backed up nightly, and backups are kept for 14 days. License keys and sign-in secrets are stored encrypted or hashed, and admin access requires a second factor. No system can guarantee absolute security. Our service providers may process information outside your country under their applicable safeguards.
Your choices and rights
You choose which folders GridMode reads and what you share with support. You can see your licenses, computers, orders, and tickets in your account, and remove computers there. Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of your personal information, to object to or restrict processing, and to complain to your local data protection authority. To make a request, open a support ticket or email us from your account’s address. If you ask us to delete your account, we delete it except for records we must keep by law, such as invoices, and its licenses stop working. For information held independently by Stripe, Brevo, or GitHub, you can also contact them directly.
Children
GridMode and this website are not directed at children under 13, and we do not knowingly collect their personal information.
Updates
We will update this policy when our practices change and show the revision date here. Material changes will be communicated as required by law.