StandFast Studios / GridMode
Refund policy
A straightforward way to get your money back if GridMode isn’t right for you.
Last updated October 8, 2026
Refund window
You may request a full refund within 14 calendar days of your purchase, for any reason, even if you have downloaded or used GridMode. This applies to both the initial license purchase and separately purchased major-version upgrades. Requests made after this period are considered for technical issues or where required by applicable law. Gift licenses were free, so there is nothing to refund.
How to request a refund
Sign in to your account and open a support ticket with the topic “Refund request.” Your order is already linked to your account, so you don’t need a receipt or order number. A reason is welcome but not required within the refund window. If you can’t sign in, email info@standfaststudios.com from the address you used to buy GridMode. Never send passwords or full card details.
How refunds are paid
Refunds are issued through Stripe, our payment processor, to the card or payment method you used, in the original currency. Refunds usually appear within 5 to 10 business days, depending on your bank. Your account shows the refund under Purchases as soon as we issue it.
What happens to your license
A full refund ends the license for that purchase. GridMode stops accepting the license the next time it checks in, and the license is marked as refunded in your account. You may keep using GridMode only under a new license or during an unused free trial. A refund for an upgrade ends the refunded upgrade license; it does not cancel a separately purchased earlier license. If we agree to a partial refund, for example to settle a problem, your license keeps working.
Please contact us before disputing a charge
If something is wrong, open a support ticket and we’ll fix it or refund you. If you dispute the charge with your bank instead, the license is paused while the dispute is open and ends if the payment is reversed.
Technical issues and consumer rights
If GridMode does not work as described, contact us so we can help resolve the issue or arrange an appropriate remedy. Your rights concerning faulty or misdescribed software, and any other mandatory consumer rights, are not limited by our refund window. Nothing in this policy prevents you from exercising a right provided by applicable law.